"The practice of medicine can be dramatically improved. The opportunities for consistent excellence are real, and they are within our grasp....The destruction of the old ways of medical practice may be an unavoidable source of anxiety, but it should not be a source of despair. Patients and caregivers alike should celebrate better days ahead. Destruction often precedes renewal, and it is in that renewal that the future of American medicine lies."
"Transparency and accountability are transforming health care. The detailed clinical comparisons once held securely in locked drawers are now freely available to outsiders - and the door of that once-private exam room has swung open to admit health plan execs, employers, lawyers, consumers and journalists. The Accountability AuditSM is designed to help a hospital's leaders, staff and trustees clearly see their hospital the way others see it. "